Organizational Behaviour Case Study

Organizational Behavior Option A Cases: Automation in the Book Store and The Night snout Answering gain Part 1) The field of Organizational Behavior is one that is very(prenominal) important when it comes to managing people and to make them work effectively. This begins with training. In grade to check these fonts it is important to look at both the structure and purlieu of the union. In the case of the Automation in the Book Store, the ships company is a medium coat book storage. Because this company is a book stack away with very few employees on that point is not a high level of formalization, less specialization and less authority. Therefore, it has an nescient structure. Employees dont have a lot procedures and rules that they must abide by piece of music doing their jobs. In fact the initial company policy required employees to stay with the customer they were serving from the clock time they walked into the store until the sale was made. Also, there was not a wide deal of standardization in that there was not a set procedure on how employees did their work, rather it was a freer administration because there were very few employees and this resulted in greater flexibility. These facts only changed erst the new computer system was implemented.

This system presented employees with slightly degree of formalization and standardization in their jobs because now there were precise rules and procedures on how to deal with customers. This includes entering an ID number both time a sale was made and closing the store with the system. Also, because this bookstore was not use to high levels of for! malization in the past, the implementation of the training program was affected. There were no operating instructions on how to obturate at the end of the day in training. The manager had to come... If you hope to get a full essay, order it on our website: OrderCustomPaper.com

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